We hope you to be completely satisfied every time you shop with us. Occasionally though, we know you may need to return items.

You have the right to cancel the contract for the purchase of any of these items within a period of 14 working days from delivery.

Please email us at orders@roomtoprailways to let us know about any problems.

  • Returned items must be complete in unused condition and in the original packaging.
  • Any brackets which have been bent or painted will not be refunded.
  • Payment will be refunded as soon as possible after the goods are returned.
  • You are responsible for return postage costs and or any insurance.

Faulty products or Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible by email or telephone so we can work to rectify the situation.